By placing your order with us either online or by phone you are agreeing to the following shipping policies. Any questions or concerns please Chat with us or email info@mundonaturalusa.com and we'd be happy to assist you.
Processing Time:
All orders are shipped within 24-72 hours after they are placed depending on our order volume. While we do our best to ship everything as quickly as possible, we do like to inform you that the Processing time does not count toward your overall expected delivery date.
Kindly take that into account when calculated your estimated delivery date when placing your order even for Expedited (paid) shipping methods. If there is any situation that will prevent us from maintaing our regular processing times, we will promptly inform you. Please note: We only ship out orders Monday - Friday, no weekends or holidays.
All orders are shipped within 24-48 hours after they are received, depending on the volume of orders. If there is a stock or other issue that prevents us from keeping that time frame you will be notified. Please note that orders are only shipped Monday through Friday.
Delivery Times:
Delivery typically in three to five business days after shipment. excluding Hawaii, Alaska and Puerto Rico. USPS Priority Mail is available for your convenience. Delivery typically one to three business days after shipping.
International shipping
PO Boxes
Orders shipping to PO Boxes may require 3-5 business days processing prior to shipment in order to ensure delivery via the US Postal Service.
Alaska / Hawaii / U.S. Territories
Orders shipping to Alaska, Hawaii and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will ship via the United States Postal Service from Houston, Texas. Please allow an additional 3-5 business days to process your order.
International Orders
Orders shipping to an International destination will ship via USPS.
Delivery Policy
Typically packages will be left at your mailbox or front door and do not require a signature.
A shipping confirmation email including tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Thursday morning, you will receive your tracking information either Thursday evening or Friday morning.
Please be aware that delivery times are determined by the Carrier not us and we can't be responsible for delays in delivery due to the delivery company. As a general notification, USPS mentions that Delivery times are Estimates only. They are Not guaranteed even tho you've paid an additional fee. If you have a complaint about delayed packages we would strongly encourage you to reach out to the carrier directly with your tracking number. The phone numbers are 1-800-ASK-USPS for Priority Mail.
What happens if I paid for faster shipping and the package arrived late?
If you paid to have your package shipped faster and it has taken longer than the days indicated above, please contact us. Keep in mind that Fed-Ex Ground is the only shipping method that has a Guaranteed delivery date and therefore the only one eligible for a refund on the shipping fee. For all other methods, please contact us and we'd happily consider issuing Store Credit for a future purchase for delayed shipments.
Stolen or Misplaced Packages
While we are always here to assist you as best we can, we would like to remind you that we are Not responsible for packages that have been clearly delivered to the stated address and which you do not have with you (for example if they have been stolen), you are accepting the Tracking and Delivery confirmation as a final proof of delivery.
Insurance:
Some carriers provide insurance at time of shipment. This insurance is generally for non-delivery (lost Packages) in which the tracking information clearly shows there was an issue with the delivery (Does Not show as delivered) or for Damage in which case proof of damage is required.
Coverage:
Please note We are *Not* required to send your package insured. Additionally if the carrier provides basic insurance we are *Not*required to purchase additional insurance. If you wish to purchase additonal insurance you must Call or e-mail so we may assess the additonal charges. Please note that this type of insurance covers only Total Loss (Package is lost and tracking information clearly shows as Non-Delivery) and in some cases Damaged packages per carrier discretion.
Wrong or Incomplete Addresses:
You are responsible for the accuracy of your Ship To address. If you provide us with an incorrect or incomplete address (ie missing apartment, suite, trailer etc. number), YOU will be responsible for the cost of re-shipping your order. If you choose not to have it re-shiped you waive any and all shipping charges plus a 20% Re-Stocking fee. We apologize but there are No Exceptions. Any order marked as Undeliverable as Addressed by USPS or the equivalent by Fed-Ex will automatically be subjec to a Re-Shipping fee if you wish to still receive it *or* a Partial refund minus Shipping Fee's and minus a 20% Re-Stocking fee. We are not responsible for lost packages due to a mistake in the address. In case of products with a “Free Shipping” promotion, you will be responsible for the cost of re-shipping the package if we have to send it again. If you decide to cancel an order AFTER it has been shipped, we reserver the right to Keep the cost of of Shipping as well as a 20% re-stocking fee. If you'd like us to Re-Ship Your Package instead, You will Have to pay the Re-shipping Fee. If your particular order had Free Shippingand is returned to us, You will have to pay for us to ship it out a second time. We apologize but there are No Exceptions.
Returned Packages:
If your package is returned to us because:
- It was Marked as "Undeliverable as Addressed" Or "Insufficient Address" due to a mistake that You made while entering the Ship To address.
- There was nobody home to sign for the package and you never Claimed your package at teh USPS or Fed-Ex or UPS office corresponding to your package.
- You Refused the package..
In all the above cases, you will be entitled to the cost of the Merchandize Only MINUS all of the shipping fee's and a possible Re-Stocking fee of 20%. If you'd like us to Re-Ship your package, You will pay the Re-Shipping cost. If your Package originally had Free Shipping as an offer, You will be responsible for the shipping costs of shipping it a second time. We appologize but there are NO exceptions as we provide you with your Tracking information in several ways to avoid these situations.
Incomplete or Damaged Orders
We carefully ship each and every order acording to Best Shipping Standards, however due to the nature of some of the products, it is possible that in very rare occations a product May be damaged in transit. If your order is Damaged or there is something wrong with your order at time of arrival, please maintain ALL packing materials, and items as they arrived. Send us an E-mail within 48 hours of receiving your order (as show by tracking information) and we will do everything we can to assist and resolve any issues with orders as quickly as possible.
Please Note: Depending on your indivdiual case, pictures, a copy of the packing slip included and other informatin may be necesarry to best and quickly assist you.
Lost Packages
We are not responsible for "Lost" or stolen packages that are marked as Delivered by Existing Tracking information.
