FAQ
Shipping Frequently Asked Questions
When will my order ship?
Our standard processing time is 1–2 business days after payment confirmation. We ship Monday through Friday, excluding holidays. Processing time is the time needed to prepare your order before shipment; it is separate from carrier transit time. Some orders require verification before shipping. If we request verification, please respond so we can complete the review. Additional processing time may apply to PO boxes, Alaska, Hawaii, U.S. territories, and international orders; see our Shipping Policy for details.
How long does carrier delivery take?
Carrier transit time is separate from order processing and depends on the shipping service and destination. Check the delivery estimate for your selected service and the carrier’s tracking updates. Delivery estimates are not a promise of a delivery date. Faster shipping does not shorten order processing time.
Where can I check my tracking?
All orders include tracking and delivery confirmation. After your order ships, look for your shipping confirmation email and follow its tracking link to view your order status. You can also enter your tracking number on the carrier’s website for the latest available updates. If you cannot find the email or tracking number, email admin@mundonaturalusa.com or use our storefront chat with your order number so we can help.
What should I do if tracking has not updated or my package is late?
Check the carrier’s tracking page for the latest scan, delivery estimate, or delivery instructions. An unchanged tracking status does not confirm whether a package is moving. Contact the carrier with your tracking number for shipment information. If tracking remains unchanged, the estimated delivery window has passed, or you need help, email admin@mundonaturalusa.com or use our storefront chat. Include your order number, tracking number if available, and a brief description of the issue so we can review it and help with the next steps.
What if tracking says delivered but I cannot find my package?
Check your delivery location and ask household members or neighbors whether they received it. Contact the carrier to request delivery details. If you still cannot locate the package, email admin@mundonaturalusa.com or use our storefront chat with your order number and tracking number so we can review your situation. A replacement or refund is not automatically promised.
Where can I find more shipping information?
Read our Shipping Policy for additional shipping information and our Shipping & Security FAQ for information about order verification, tracking, and delivery security.
